We gladly accept the return of undamaged and unscratched glasses within 7 days of the original purchase for a refund or exchange. Customers are responsible for returning the parcel at their own expense using any courier service to our designated address. Please be aware that delivery charges will not be refunded. Refund requests will be promptly processed within 2-3 working days upon receiving the returned products. For any inquiries or assistance, please feel free to reach out to us on WhatsApp at 03018711667. Your satisfaction is our top priority!

STEPS TO FOLLOW

1. REPACK PARCEL

Ensure the item is securely packed, as damaged items will not be accepted. Include the following information: Your name as per the order, your phone number, and additional order details such as the order number.

2. SHIP TO

Customers are responsible for returning the parcel using a traceable delivery method, such as a courier or registered post, at their own expense. Ship to the following address:

• Name: Bristal Vision Returns Department
  
• Address: Daska Road, Haji Pura Bun. Solehri Street, Sialkot 51310
  
• Telephone Support: 03018711667 (10:00 AM to 5:00 PM, Monday – Saturday)

3. WAIT FOR CALL FROM OUR CUSTOMER CARE

Upon receiving your parcel, our representative will contact you, and the exchange/refund process will be completed within 2-3 days.